Refund policy

Last updated: 2026-07-22

100-Day Return Window

Voyager Elite Co. offers a 100-day return window on unused items in their original packaging. If you are not completely satisfied with your purchase, you may return it for a full refund of the product price within 100 days of delivery.

Eligibility

To be eligible for a return, your item must be:

In new, unused condition
In the original packaging with all tags attached
Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items

Items damaged through misuse or negligence
Items outside the 100-day return window
Items marked as "Final Sale"
Gift cards

How to Initiate a Return

Contact our support team at support@auraliefplant.com with your order number and reason for return.
You will receive a return authorization and shipping instructions within 2 business days.
Package the item securely with original packaging.
Ship the item to the address provided. Customer is responsible for return shipping unless the item was defective or shipped incorrectly.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5-10 business days. Depending on your bank, it may take additional time for the refund to appear on your statement.

Exchanges

We only replace items if they are defective or damaged. For an exchange, contact support@auraliefplant.com.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund.

Lost or Stolen Packages

Voyager Elite Co. is not responsible for lost or stolen packages after delivery confirmation. However, we will assist you in filing a claim with the shipping carrier.

Cancellation

Orders may be cancelled within 2 hours of placement by emailing support@auraliefplant.com. After 2 hours, the order enters processing and cannot be cancelled.