Shipping policy
Last updated: 2026-07-22
Order Processing
Orders are processed within 1-2 business days of placement. You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
- Standard Shipping (5-7 business days): FREE on all orders
- Expedited Shipping (2-3 business days): Available at checkout
- Overnight Shipping (1 business day): Available at checkout, contiguous US only
International Shipping
We currently ship to the United States only. International shipping options may be available in the future.
Delivery Times
Estimated delivery times are business days after your order ships. Delivery may be delayed by weather, carrier delays, or other factors outside our control.
Shipping Costs
Standard shipping is free on all orders. Expedited and Overnight shipping costs will be calculated at checkout based on destination and package weight.
Tracking
Once your order ships, you will receive a tracking number via email. Allow 24 hours for the tracking to update in the carrier's system.
Shipping Restrictions
We do not ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical delivery address at checkout.
Signature Requirements
Orders over $500 may require signature on delivery. Please plan accordingly.
Order Modifications
Once an order has entered processing (usually within 2 hours), we cannot modify shipping address or shipping method. Please double-check your details at checkout.
Lost / Delayed Packages
If your package is delayed by more than 10 business days beyond the estimated delivery date, contact support@auraliefplant.com. We will file a claim with the carrier and resend or refund as appropriate.
Contact
Voyager Elite Co.
Email: support@auraliefplant.com
Voyager Elite Co., 100 Broadway, Suite 500, New York, NY 10005, United States